Terms of Service

1. The Service

Off Hours (“the Service”) is a software-as-a-service platform that connects to your Amazon Advertising account and automatically enables, pauses, or adjusts the budget of your advertising campaigns according to schedules and rules you define.

The Service is operated by OJOS, LLC (DBA Off Hours), a Utah limited liability company affiliated with TCN Group (collectively “we,” “us,” or “Off Hours”). By using the Service, you agree to these Terms.

2. Your Account

You must create an account to use Off Hours. You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account.

You must be at least 18 years old and have the legal authority to agree to these Terms on behalf of yourself or your organization.

You agree to provide accurate information when creating your account and to keep it up to date.

3. Amazon Ads Integration

Off Hours accesses your Amazon Advertising account using Amazon's official authorization flow. By connecting your Amazon account, you authorize Off Hours to:

• Read your campaign names, IDs, and current status
• Enable, pause, and adjust budgets on campaigns according to your configured rules

You are responsible for ensuring your use of Off Hours complies with Amazon's Advertising policies and terms of service. Off Hours is a verified Amazon Ads Partner Network member, and our API integration complies with Amazon's developer policies.

You can revoke Off Hours' access to your Amazon account at any time through your Amazon account settings. Doing so will prevent the Service from executing schedules on your behalf.

4. Payment and Billing

Pricing. Pricing for the Service is published on our pricing page at off-hours.app/#pricing and is subject to change with 30 days' written notice to active subscribers.

Free trial. New accounts receive a 14-day free trial. No credit card is required to start. At the end of your trial, you will need to provide payment information to continue using the Service.

Billing cycle. Subscriptions are billed monthly or annually on the anniversary of the date you provided payment information. All fees are billed in advance.

Cancellation. You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing period. We do not offer prorated refunds for partial months.

Refunds. All subscription fees are non-refundable except where required by applicable law. If you believe you have been charged in error, contact us within 30 days at hello@off-hours.app.

Payment processing. Payments are processed by Stripe. By providing payment information, you agree to Stripe's terms of service.

5. Acceptable Use

You agree not to:

• Use the Service in any way that violates Amazon's advertising policies or terms of service
• Attempt to reverse engineer, copy, or create derivative works based on the Service
• Use the Service to interfere with or disrupt Amazon's advertising infrastructure
• Share your account credentials with third parties outside your organization
• Use the Service for any unlawful purpose

6. Service Availability

We aim to execute campaign schedules and rules reliably every hour. However, we do not guarantee uninterrupted or error-free service. Factors outside our control — including Amazon API availability, network outages, and system failures — may occasionally prevent rules from executing on time.

Every rule execution is logged. If an execution fails, campaigns remain in their last known state until the next successful execution.

We are not liable for any ad spend, lost revenue, or business impact resulting from missed rule executions.

7. Intellectual Property

The Off Hours platform, including its code, design, and content, is owned by OJOS, LLC and protected by intellectual property law. These Terms do not grant you any rights to our intellectual property.

You retain all rights to your data, including your campaign schedules, rules, and account information.

8. Disclaimers

The Service is provided “as is” without warranties of any kind, either express or implied. We do not warrant that the Service will meet your specific requirements, that it will be uninterrupted or error-free, or that the results of using the Service will be accurate or reliable.

We make no guarantees about advertising performance, ACOS improvement, cost savings, or any other business outcomes. Results depend on your campaigns, category, audience, and many factors outside our control.

9. Limitation of Liability

To the maximum extent permitted by law, OJOS, LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising from your use of the Service.

Our total liability for any claim arising from these Terms or your use of the Service shall not exceed the amount you paid us in the three months preceding the claim.

10. Termination

You may terminate your account at any time by cancelling your subscription and requesting account deletion.

We reserve the right to suspend or terminate accounts that violate these Terms, with or without notice. In cases of serious violations, we may terminate immediately.

Upon termination, your access to the Service ends and we will delete your data within 30 days, subject to our data retention obligations.

11. Account Deletion

You may delete your account at any time by emailing hello@off-hours.app. Upon receiving your request, we will soft-delete your account and all associated data within 24 hours. You may reverse this deletion within 30 days by contacting us. After 30 days, all personal information and operational data will be permanently deleted, except for billing records which we are legally required to retain for 7 years.

Cancelling your subscription is separate from deleting your account. Cancellation pauses automation but preserves your account and rule configurations so you can resubscribe at any time.

For full details on what data we retain and for how long, see the Data Retention section of our Privacy Policy.

12. Changes to These Terms

We may update these Terms from time to time. We will notify active subscribers by email at least 7 days before any material changes take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

13. Governing Law

These Terms are governed by the laws of the State of Utah, United States, without regard to conflict of law principles. Any disputes arising from these Terms shall be resolved in the courts of Summit County, Utah.

14. Contact